SUPPORT & FAQ

Yes. Set times will be posted on the Mobile App before the event. Lineup & Set Times subject to change.

We’ll contact you if interested. Thanks!

Curfew is 1am Saturday and 12am Sunday.

Subject to change. Check our General Info page.

The event is 18 + only.

Day Parking opens at 1pm on event days. Venue opens at 3pm. Arrive early to allow for possible traffic and security search at the entrance. Please try to carpool. Expect delays.

See the 10-day weather forecast.

Visit our Health & Safety page for details.

Please visit our contact page and select “Press/Media Inquiries”.

No, but thanks for checking! If we change our minds or anything opens up, we will post about it.

No. Anyway, marketing is totally overrated, and you should be trying to use less paper.

Food Vending: Please visit our contact page and select “Food Vending.”

Non-Food Vending: We are not seeking vendors.

No. Head Trip trademarks, intellectual property, passes and wristbands may not be used for advertising, promotions, contests, sweepstakes or any commercial purpose. Our official Head Trip sponsors do so with the express permission of the Head Trip organizers. Please review our ticket terms.

No. If you don’t have vending approval from the Head Trip organizers, your items will be surrendered/confiscated.

Because

There is no guarantee. Some artists may be performing in an area that will have a limited capacity. You should plan accordingly and arrive early if there’s a particular performer you really want to see in that area. Also, the lineup is always subject to change.

No. Neither registering or receiving a code guarantee passes. Passes are available while supplies last, so act fast.

Codes will be distributed via email and SMS starting the morning of Friday, March 13. SMS will be delivered to US numbers only, international guests can still register and receive their code via email.

Codes will be emailed the morning of the sale. If you opted in for SMS (US only), we’ll also text you your code. If you can’t find your code, visit our Registration page to resend or sign up. For further code support, email register@goldenvoice.com

Visit our Registration page.

Please email register@goldenvoice.com

Our ticketing platform is via AXS. Create or login to your Head Trip FanAccount here.
For help or questions with your AXS order or account, please contact AXS order support:
https://support.axs.com/
Hours: Monday - Friday 8am-10pm CST &
Saturday & Sunday 12pm-10pm CST
Live Chat available!
Please include your order number in your correspondence.

For Hotel Packages or Shuttle help/inquiries: Please contact us here

No. We only sell 2-day Passes.

No. GA Mobile Passes are scanned from your phone each day, however they can not be shared.
VIP are distributed a 2-day wristband at first entry and then Mobile Passes are scanned from your phone each day.

• You may transfer individual passes through your AXS account – instructions can be found HERE.
• Please note, the transfer option will be turned on at a later date. Please stay tuned.
• If you're purchasing multiple passes and traveling separately from your friends, please note, the transfer option will be closed by the Friday before event.
• No transfers allowed day of event.

Yes, please visit here for payment plan details.

We recommend using an actual credit card, not a debit card. If you are using a debit card, make sure you know your daily withdrawal limit. If you exceed that amount, your card may be rejected and order lost. Contact your bank to inquire about your debit card limit.

For Hotel Package or Shuttle help/inquiries: Please contact us here

Please contact XCover
Visit here

As a reminder, all sales are final, no refunds.

• Bag Policy (clear, 12”x6”x12” or smaller)
• (View Bag Policy)
• Bandaids
• Binoculars
• Blankets / Towels (50” x 70“ or smaller)
• Breast Pump (Manual, Battery Operated, Or Powered Devices)
• Breast storage canister (metal/plastic ok)
• Stored Breastmilk or Formula
• Chapstick / Lip Balm
• Cameras (Non-Pro Digital, Disposable, Polaroid and Film)
• Ear Plugs
• EpiPens
• Eye Drops / Contact Lens Solution
• Face Masks (PPE, non-costume)
• Face paint
• GoPros (No Poles/Extenders)
• Gum / Mints (sealed)
• Hand Sanitizer
• Handheld fans (battery-operated + folding fans)
• Hats
• Hydration packets (Electrolyte packets)
• Inhalers
• Lighters
• Make Up
• Mobile Phones / Chargers
• Parasols
• Poster Tubes (cardboard only)
• Prescription Medication (Name On Medication Must Correlate With Person’s Driver's License or other appropriate state identification)
• Strollers (For infants and toddlers ONLY)
• Sunblock / Sunscreen (Non-Aerosol / lotion only)
• Sunglasses
• Water Bottles (Empty, Plastic, 64oz or less, No metal, glass, aluminum, steel)
• Water Misters (Plastic, Personal size ONLY, Empty)

In addition to the list below, any item deemed inappropriate by festival personnel will not be allowed into the venue/festival and must be either returned to your vehicle or disposed (as appropriate).

Forfeited items will not be returned. Any verbal assurances to the contrary — whether from staff, security, or other personnel — are incorrect and do not reflect festival policy.

• NO Advanced First Aid Kits* (including, but not limited to, hemostatic gauze or powder, tourniquets, compression bandages, decompression needles, or chest seals)
• NO Aerosol Products (Including Sunscreen)
• NO Air Horns
• NO Animals /Pets (Service Animals ONLY, see ADA page)
• NO Audio Recording Devices
• NO Bags that violate the Bag Policy (View Bag Policy)
• NO Balloons / Balls / Inflatable Balls / Frisbees
• NO Bicycles / Skates / Scooters or Skateboards
• NO Body Armor
• NO Chains or Chain Wallets
• NO Chairs
• NO Coolers
• NO Drones / Remote Control Aircraft / Cars or Toys
• NO Flammables (Fireworks, Explosives / Sky Lanterns / Road Flares, etc)
• NO Flags / Totems / Kites
• NO Flashlights
• NO Flyers / Samples / Giveaways / Promotional Items
• NO Glass or Metal Bottles or Containers
• NO Glow Sticks / Light Sticks / Laser Pointers / LED Gloves
• NO Hammocks
• NO High Visibility Vests
• Hula Hoops / Flow Toys
• NO Illegal Drugs or Drug Paraphernalia
• NO Instruments
• NO IV Bags or Supplies
• NO Markers / Spray Paint / Paint Pens
• NO Massagers
• NO Non-Personal Protective Equipment (PPE) Masks (e.g., costume)
• NO Outside Food or Beverage
• NO PCs / Laptops / Tablets / IT Equipment
• NO Personal Vehicles - Bicycles, scooters, electric scooters, skateboards, hoverboards, segways, golf carts, self-balanced wheels, horses, etc.
• Personal mobility devices for Accessibility (ADA) guests ONLY (see Accessibility (ADA) page)
• NO Professional Cameras
• NO Selfie Sticks / Tripods
• NO Smelling Salts*
• NO Stuffed Animals
• NO Tailgating
• NO Tents, Tarps or Sleeping Bags
• NO Toy Guns / Water Guns / Sling Shots
• NO Umbrellas
• NO Video Cameras
• NO Wagons / Wheeled Carts
• NO Walkie Talkies
• NO Weapons (Guns, Knives, Ammunition, Pepper Spray, Mace, etc. including off-duty law enforcement or concealed carry permits)

* In the event of a medical emergency, please go to a medical tent or find a festival staff member with a radio.

All prescriptions must be in properly labeled containers that match the holder’s ID (No pillboxes!).

You should identify yourself to security as you wait to enter the Venue. Personnel will locate the medical staff adjacent to the main entrance who will assist you in providing a secure area to store all items. Medical-related items that are not available for purchase on site, food included, may be brought in. You may be asked to provide an official doctor’s note or prescription detailing the necessity of the item.

Professional cameras such as DSLRs, bridge cameras or any devices with detachable lenses are not allowed. Cameras can be refused at security discretion upon entry. Non-Professional cameras such as film photo cameras (analog photography), disposable, point-and-shoot, cell phones or polaroids are OK. VIEW EXAMPLES.

You’ve got it right. Here are some examples:

Parasols will not deflect water as an umbrella does. Most parasols are made of paper and a light wood as bamboo, not metal and water resistant material.
If it falls into the dimensions of 23” long / 32” wide opened its good.
Also non metal stemmed handle and scoping pole. Light weight wood such as bamboo.

No signs are allowed. This includes all handheld signs or signs and items attached to poles or pool noodles or apparatus used to display anything above the head. All instances of the above will be subject to surrender and not returned.

Yes, Naloxone is permitted for personal use.

You can view bag policy here.
Additional bag policy details:

• Clear bags
  • ANY bag style as long as it’s clear and it’s the size or smaller than 12”x6”x12”.
  • This includes Fanny packs, backpacks, duffle bags, whatever type of bag.
• Non-clear bags
• They must be smaller or the size of 4.5”x6.5”.
• We reference clutch as that is very traditional size of a clutch, but if someone has a fanny pack that is that size or smaller it will be allowed in.

Yes to all of the above! You’ll be able to get your fill of all kinds of great stuff. Visit our Eat & Drink page closer to show dates for delicious details. Download our Mobile app too!

Yes. All-gender restrooms will be available and may be used by any person regardless of gender identity or expression.

OMG, YES! Multiple banks of porta-potties as well as permanent porcelain flushable toilets.

Yes.

We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map.

We are a cashless event this year. Be ready to make any purchases with Apple Pay, Android Pay, Samsung Pay, Google Wallet and contactless cards. Cash exchange located on map.

Yes. There will be a Lost & Found accessible to the Venue near the main entrance. You can search online during the shows (Check back closer to show dates and on the mobile app). Please only give items you find to the Info Kiosks or Lost & Found directly. Please DO NOT hand over items to random staff or guards.

Yes. Medical stations will be clearly visible at the show and marked on the map.

Bottled water will be sold at numerous vendor locations in the venue.

There will also be free, twice filtered, water refill stations. Each station can accommodate multiple people at a time and will be located throughout the Venue. GULP! You’re free to bring an empty, refillable, non-metal / non-aluminum / non-steel / non-glass water bottle.

Maps will be posted on our website, social media and on the Mobile App. 

Electrical outlets for charging cell phones will be located in numerous locations throughout the Venue. Bring your own charger cord.

Need a place to pump and store? We got you covered! B.Y.O.P. (Bring Your Own Pump) to select medical tents for an exclusive pumping & feeding space. All locations will have power for electric pumps as well as washing stations (non-potable water) with soap and sanitizing wipes. Soft-sided coolers and ice packs are okay to be brought in by pumping mothers.

Pumping rooms are available at:

1. Lobby medical
2. Courtyard Medical
3. *Main Medical

*Refrigeration is only available at Main Medical.

Check Map for medical locations.

Check here for hotel packages.
Try searching Airbnb.
Try some Couchsurfing with someone living nearby.
Try some nearby off-site camping options! Stay tuned for our list, or search yourself on Google.

The nearest gas station is approximately 3.6 miles away on Monroe Street and Highway 111.

To find the nearest charging station, search for the city of Indio in your preferred charging station finder app. There are several food places up and down Highway 111.

The closest grocery store, coffee shop and several food places are in the shopping center with Ralphs at the corner of Jefferson Street and Avenue 50.

Google is your friend!

Motorcycles may park in ADA lot.

Empire Polo Club
81-800 Avenue 51, Indio, CA 92201

Visit our getting here page for exact directions (closer to show dates).. Don’t trust your GPS. Some streets may be closed off, so it is best to follow our directions.

Visit our Getting Here page for information on Black Car/Limo drop-off.